Specialist Vets in Newtownards

## Summary Newtownards Vets4Pets Ltd is part of the Vets4Pets group and is set up as a general small-animal practice for dogs, cats and rabbits, with on-site diagnostics and surgical facilities (including digital X‑ray, ultrasound, an in‑house lab, and an operating theatre). The clinic is ISFM-accredited as a cat-friendly clinic, with separate cat and dog waiting areas and separated wards/isolation units. In the latest reviews available to us, owners most often mention easy access to appointments (including urgent visits), staff taking time with nervous pets, and quick, efficient nurse-led help such as rabbit nail trims. ## Services Based on the clinic website summary and structured clinic data, services and facilities mentioned include: - **Emergency cover** available even when the practice is closed (the clinic is also listed as offering emergency veterinary services with **24/7 or extended-hours** cover). - **Diagnostics & monitoring:** in-house laboratory testing (haematology, biochemistry, electrolytes), blood pressure monitoring, ECG, echocardiography, digital X‑ray, and ultrasound. - **Hospitalisation & infection control:** hospital ward plus isolation units; separated dog and cat wards. - **Surgery & procedures:** anaesthesia, soft tissue surgery, ear surgery, dentistry (with dental equipment), and an operating theatre. - **Advanced/complex care listed on the site:** cardiology, blood transfusions (including in-house blood transfusions), and chemotherapy/cancer treatment (oncology). - **Preventive/routine care:** microchipping, nurse clinics, weight clinic, nutritional advice, medications and prescriptions. - **Bereavement support** and **health plans** (no plan prices or inclusions were provided in the inputs). - **Veterinary nurse training facility** (listed in structured clinic data). ## People Named team members mentioned in reviews: - **Dermott / Dermot (vet):** repeatedly highlighted for handling **nervous dogs** calmly and taking owners’ concerns seriously; one reviewer says he’s the only vet they feel comfortable with for their animals. - **Emma (vet):** mentioned alongside Dermot as warm, professional and positive during visits. - **Steph (reception):** credited with helping an owner navigate an **emergency appointment** smoothly and keeping them “right” on next steps. ## Reviews **Google rating: 4.9 stars from 245 reviews.** Themes below are drawn from the latest written reviews available to us. - **Access and accommodation:** owners describe being accommodated when needed, including **quick, hassle-free emergency appointment access**. - **Calm handling for anxious pets:** specific mentions of a **nervous border collie** being kept calm during visits. - **Efficient, practical appointments:** one owner reports a **rabbit nail trim** completed with no waiting and done in minutes, despite the rabbit disliking being handled. - **End-to-end friendliness:** reviewers mention receptionists, nurses and vets being helpful throughout the visit, with pets being positively engaged during appointments.

## Summary Ace Vets Newtownards is part of the independent Ace Vets group (not a corporate chain). The practice advertises core small-animal services like surgery, dental care, vaccinations and microchipping, and says its team includes certificate holders with interests in dermatology, imaging and ophthalmology. In the latest reviews available, owners most often describe clear explanations during appointments, thorough examinations, and being seen at short notice for a sick cat on a Saturday lunchtime; one owner also highlights coming for a second opinion on a tumour after being told elsewhere it couldn’t be operated on. ## Services From the clinic’s website summary: - Surgery - Dental care - Vaccinations - Microchipping - Wellness care plans - Dermatology (listed as an area of expertise within the team) - Imaging (listed as an area of expertise within the team) - Ophthalmology (listed as an area of expertise within the team) - Emergency care is mentioned on the website, but no specific arrangements are described. From the latest reviews available: - Same-day/short-notice appointment for a sick cat (seen on a Saturday lunchtime) - General consultations described as “thorough” with treatment that made a cat “feel a lot better” - Second-opinion consultation regarding a tumour and operability/risk discussion ## Pricing - The website promotes a “Summer Vaccine Amnesty”: pets with lapsed vaccinations can receive “a full vaccination course against the main diseases for the price of a booster,” stated as “offering a saving of up to £18.” - One reviewer described the price for a short-notice sick-cat visit as “reasonable,” but no amount was given. ## People - **Dr James Buick** (vet): mentioned for being “kind, patient,” and giving a “clear explanation,” and for offering a second opinion on a tumour where a previous vet had said it could not be operated on. - **Eimear** (vet): described by one owner as “simply the best,” with the owner choosing to travel farther to see her. - **Reception team**: repeatedly mentioned for greeting owners warmly and being efficient/putting people at ease. ## Reviews **Google rating: 4.9 stars from 212 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Clear explanations and communication during appointments (including talking through diagnoses and options). - Thorough checking over of pets and treatment that improves symptoms (noted in a cat visit). - Ability to be seen at little notice, including a Saturday lunchtime sick-pet appointment. - Individual clinicians and front-desk staff are singled out by name/role (e.g., Dr James Buick, vet Eimear, and receptionists). - Not all feedback is uniformly positive: one recent review is 2 stars with no written detail provided.

## Summary Jubilee Veterinary Centre is a veterinary practice with **24/7 emergency care** listed in its services, and it’s also described as a **veterinary nurse training facility**. Based on the latest reviews, owners most often talk about **dogs and cats**, but there are also multiple recent accounts involving **reptiles and birds** (tortoises, bearded dragon, macaw, snake). Experiences appear **mixed for exotic pets**: some owners credit the practice with solving long-running reptile issues and supporting recovery after illness, while others report serious concerns about decision-making and handling in exotic cases (including complaints about imaging quality, antibiotics/oxygen decisions, and euthanasia advice). Concrete details mentioned by owners include: a **treatment plan created for a tortoise after a year of unresolved issues elsewhere**, a report of **appointments obtained for a bearded dragon**, and **emergency/urgent capability** referenced as “24/7 on-site emergency care” by a reviewer. One negative bird review specifically describes an **unclear X-ray** and a perceived delay in providing **oxygen for respiratory symptoms**. ## Services - **Emergency veterinary services** (listed; one reviewer also describes “24/7 on-site emergency care”). - **Routine consultations/check-ups** (mentioned generally in reviews). - **Surgery**: described by a reviewer as including “complex surgeries” (no specific procedure types named). - **Reptile care**: tortoise treatment planning and recovery support; bearded dragon seen and reported as recovering. - **Bird care**: macaw appointment and beak trimming mentioned; mixed reports on respiratory-case management. - **Snake/exotic care**: injury assessment and X-ray described in a negative review; owner reports concerns about handling and follow-up advice. ## People - **Georgia (vet, per reviews)** - Praised in some reviews for being “thorough and friendly” during a macaw visit and for helping with a tortoise’s recovery after a hibernation-related illness. - Criticised in another review concerning a macaw with respiratory issues, where the reviewer alleges oxygen should have been given immediately and disputes the treatment approach. - **Michael (vet, per reviews)** - Mentioned by long-term bird owners as the vet who “looked after” their macaw for many years, and another review describes him as dealing with birds at a zoo (as stated by the reviewer). - Noted in one negative review in the context of a perceived decline in bird care after he was no longer the main vet involved. ## Reviews **4.7 stars from 388 reviews.** The latest written reviews describe long-term client use and a clean, friendly environment, with a clear split between strong routine-dog/cat experiences and more variable exotic-pet experiences. **“Themes below are drawn from the latest written reviews available to us.”** - **Dogs and cats:** repeated mentions of friendly staff, gentle handling, and clear explanations of treatment plans. - **Reptiles:** multiple positive stories (tortoise and bearded dragon) describing diagnosis/treatment plans and recovery where other vets hadn’t helped. - **Exotics concerns (birds/snakes):** some owners advise against using the clinic for exotics, citing issues such as an **unclear X-ray file**, concerns about **how an injured snake was handled**, and disagreement with advice given (including euthanasia recommendations). - **Cost mention:** one bird owner reports paying **£200** for an exotic visit and X-ray and felt the outcome didn’t justify it; another reviewer simply says prices are “competitive” (no figures given).