Ace Vets Newtownards – Vets in Newtownards
Clinic Overview
- Recent reviews strongly praise the friendly, professional manner of the whole team, from reception through to vets and nurses. - Owners often mention clear communication and reassurance, including good explanations, regular updates, and a calm approach with nervous pets. - There are positive comments on responsiveness and practical service, including short-notice Saturday help, efficient admin, insurance paperwork, and parking right beside the clinic.
Services
- •Routine and preventive care: consultations, vaccinations, microchipping, and wellness care plans. Reviews mention helpful support for a new puppy, with staff described as friendly and good at answering questions.
- •Surgery and dental care: both remain part of the clinic’s core small-animal offering.
- •Clinical interests within the team: dermatology, imaging, and ophthalmology are listed as areas of expertise.
- •Urgent and same-day help: the clinic mentions emergency care, although specific out-of-hours arrangements are not detailed. Recent feedback includes a sick cat being seen at short notice on a Saturday lunchtime, and owners describe prompt treatment when pets were seriously unwell.
- •Second opinions and more complex discussions: one owner specifically praised a second-opinion consultation about a tumour, highlighting clear explanation and careful discussion of treatment options.
- •Practical support around appointments: reviews also mention efficient booking confirmation texts, email receipts, and help with insurance forms.
Pricing
Available published prices indicate the clinic sits above average relative to similar practices. Review feedback on value is positive, with owners describing the practice as reasonable for a short-notice Saturday visit and saying the value for money is very good. The clinic has also promoted a Summer Vaccine Amnesty, offering a full vaccination course for the price of a booster.
People
- •Dr James Buick: praised for being kind, patient, and clear when explaining diagnoses and options, including during a second-opinion consultation.
- •Eimear: warmly reviewed by a client who said they travel a considerable distance specifically to see her.
- •Reception team: repeatedly mentioned for warm welcomes, friendliness, efficiency, and helping owners feel at ease.
- •Wider clinical team: recent reviews speak very positively about the vets and nurses, especially their calm handling of nervous dogs and their compassionate care during serious illness.
Reviews
Google rating: 4.9/5 from 272 reviews.
- •Recent reviews strongly praise the friendly, professional manner of the whole team, from reception through to vets and nurses.
- •Owners often mention clear communication and reassurance, including good explanations, regular updates, and a calm approach with nervous pets.
- •There are positive comments on responsiveness and practical service, including short-notice Saturday help, efficient admin, insurance paperwork, and parking right beside the clinic.
- •Value is viewed well in recent feedback, with reviewers describing care as reasonably priced or good value for money.
