Ace Vets Newtownards

Ace Vets Newtownards is part of the independent Ace Vets group (not a corporate chain). The practice advertises core small-animal services like surgery, dental care, vaccinations and microchipping, and says its team includes certificate holders with interests in dermatology, imaging and ophthalmology. In the latest reviews available, owners most often describe clear explanations during appointments, thorough examinations, and being seen at short notice for a sick cat on a Saturday lunchtime; one owner also highlights coming for a second opinion on a tumour after being told elsewhere it couldn’t be operated on.

Services

From the clinic’s website summary

• •Surgery
• •Dental care
• •Vaccinations
• •Microchipping
• •Wellness care plans
• •Dermatology (listed as an area of expertise within the team)
• •Imaging (listed as an area of expertise within the team)
• •Ophthalmology (listed as an area of expertise within the team)
• •Emergency care is mentioned on the website, but no specific arrangements are described.

From the latest reviews available

• •Same-day/short-notice appointment for a sick cat (seen on a Saturday lunchtime)
• •General consultations described as “thorough” with treatment that made a cat “feel a lot better”
• •Second-opinion consultation regarding a tumour and operability/risk discussion

Pricing

• •The website promotes a “Summer Vaccine Amnesty”: pets with lapsed vaccinations can receive “a full vaccination course against the main diseases for the price of a booster,” stated as “offering a saving of up to £18.”
• •One reviewer described the price for a short-notice sick-cat visit as “reasonable,” but no amount was given.

People

• •Dr James Buick (vet): mentioned for being “kind, patient,” and giving a “clear explanation,” and for offering a second opinion on a tumour where a previous vet had said it could not be operated on.
• •Eimear (vet): described by one owner as “simply the best,” with the owner choosing to travel farther to see her.
• •Reception team: repeatedly mentioned for greeting owners warmly and being efficient/putting people at ease.

Reviews

Google rating: 4.9 stars from 212 reviews. “”

• •Clear explanations and communication during appointments (including talking through diagnoses and options).
• •Thorough checking over of pets and treatment that improves symptoms (noted in a cat visit).
• •Ability to be seen at little notice, including a Saturday lunchtime sick-pet appointment.
• •Individual clinicians and front-desk staff are singled out by name/role (e.g., Dr James Buick, vet Eimear, and receptionists).
• •Not all feedback is uniformly positive: one recent review is 2 stars with no written detail provided.