Ace Vets Newtownards – Vets in Newtownards
Clinic Overview
- Reviews consistently describe a friendly, professional team, with owners saying staff are approachable and helpful across routine and urgent visits. - Clear communication stands out, including straightforward explanations, help with questions, and support during more complex decisions. - Owners also mention efficient administration, including booking confirmation texts, email receipts, and help with insurance forms.
Ace Vets Newtownards is part of the independent Ace Vets group rather than a corporate chain. The practice provides core small-animal care including surgery, dentistry, vaccinations and microchipping, with team interests in dermatology, imaging and ophthalmology. Recent feedback continues to highlight friendly, efficient service, clear explanations, and prompt help for unwell pets.
Services
- •Routine and preventive care: consultations, vaccinations, microchipping, and wellness care plans. Recent reviews mention support for a new puppy, with staff described as friendly and helpful with questions.
- •Surgery and dental care: both remain part of the clinic’s core services.
- •Clinical interests within the team: dermatology, imaging, and ophthalmology are listed as areas of expertise.
- •Urgent and same-day help: the clinic mentions emergency care, although specific out-of-hours arrangements are not detailed. Reviews include a sick cat seen at short notice on a Saturday lunchtime.
- •Second opinions and more complex discussions: one owner specifically praised a second-opinion consultation about a tumour, highlighting clear explanation and careful discussion of treatment options.
Pricing
Available published prices indicate the clinic sits above average relative to similar practices. Reviews are generally positive on value, with one owner describing a short-notice Saturday appointment for a sick cat as reasonably priced. The clinic has also promoted a Summer Vaccine Amnesty, offering a full vaccination course for the price of a booster.
People
- •Dr James Buick: praised for being kind, patient, and clear when explaining diagnoses and options, including during a second-opinion consultation.
- •Eimear: warmly reviewed by a client who said they travel a considerable distance specifically to see her.
- •Reception team: repeatedly mentioned for warm welcomes, efficiency, and helping owners feel at ease.
Reviews
Google rating: 4.9/5 from 215 reviews.
- •Reviews consistently describe a friendly, professional team, with owners saying staff are approachable and helpful across routine and urgent visits.
- •Clear communication stands out, including straightforward explanations, help with questions, and support during more complex decisions.
- •Owners also mention efficient administration, including booking confirmation texts, email receipts, and help with insurance forms.
- •Convenience is another recurring positive, with parking close by and reports of being seen quickly when pets were unwell.
