Jubilee Veterinary Centre

- Recent feedback is mostly very positive about the team’s manner, with owners describing staff as caring, pleasant, and especially good with nervous pets. - Dog and cat owners often mention gentle handling, professionalism, clear treatment explanations, and a reassuring atmosphere built up over many years of use. - There are also strong positive exotic and small-pet comments, including praise for hamster care, tortoise treatment planning, and recovery support.

Services

•General veterinary care for dogs and cats: routine consultations, check-ups, and treatment planning are regularly mentioned. Reviews often highlight gentle handling, professionalism, and clear explanations, especially for nervous pets.
•Emergency and urgent care: 24/7 emergency care is listed, and one long-term client also refers to 24/7 on-site emergency support. Recent feedback also mentions helpful reception support for urgent referrals.
•Surgery and procedures: reviews mention care ranging from routine work to more complex surgery, though specific procedures are not widely detailed.
•Bird, reptile, and small-pet care: owners describe the clinic seeing macaws, parrots, tortoises, bearded dragons, snakes, and a Syrian hamster. Recent examples include beak trims, treatment planning for a tortoise with long-running health issues, recovery support after a hibernation-related illness, prompt access for a bearded dragon, and abscess treatment for a hamster under anaesthetic.
•Facilities and training: the practice is noted as a veterinary nurse training facility, and reviews also mention a clean environment.

Pricing

Available published prices indicate the clinic sits above average relative to similar practices. Review comments on cost are mixed: one owner described prices as competitive, while another felt an exotic consultation and X-ray costing about £200 did not represent good value.

People

•Georgia: praised by several owners for being thorough, friendly, and helpful with a hamster, tortoise, and macaw. She is also named in serious negative reviews relating to bird care.
•Michael: remembered positively by long-term bird owners, including families who say he looked after their parrots over many years.
•Team: reviews regularly mention friendly reception staff, caring nurses, and a helpful front-of-house team.

Reviews

Google rating: 4.7/5 from 400 reviews.

•Recent feedback is mostly very positive about the team’s manner, with owners describing staff as caring, pleasant, and especially good with nervous pets.
•Dog and cat owners often mention gentle handling, professionalism, clear treatment explanations, and a reassuring atmosphere built up over many years of use.
•There are also strong positive exotic and small-pet comments, including praise for hamster care, tortoise treatment planning, and recovery support.
•Exotic-pet feedback remains more mixed than for cats and dogs, with a small number of serious complaints in bird and snake cases around handling, imaging quality, treatment decisions, and communication.

Reviews for Jubilee Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 400 we track in total. Recent reviews may not be representative of overall sentiment.

Azlyn Robinson

1 week ago

Monika Smyth

Aoife Thomas

2 weeks ago

Dr Georgia is amazing! She showed exceptional knowledge, confidence and kindness with my Syrian hamster who was suffering from a badly infected abscess which required an anaesthetic to remove - they are definitely not the easiest of creatures to handle or treat. We are so very grateful to her ❤️ the reception team were also very helpful when making the appointment as we were an emergency referral and not an existing practice client.

Rebecca

3 weeks ago

We have been with Jubilee for literal decades. They have always given us the absolute best care from chickens to horses. Their dedication to giving the best for any creature, at any point in their lives is, unmatched. Would always recommend and, truthfully, don't think they can be beaten in any aspect. 20 dogs, 8 cats, 8 horses, 3 goats, so many birds, and numerous smalls like rats over the years and could never fault any of their work. Not to mention all the fancy gadgets and new equipment they've got now.

craig davidson

1 month ago

We are utterly devastated and heartbroken by the loss of our beautiful African Grey parrot, Ruby. Ruby had been a cherished member of our family for 18 years. Throughout her life, she was always fit, healthy and full of character. We had never imagined that taking her to the vets for what should have been a straightforward beak and nail trim would be the last time we saw her alive. Ruby was sedated during the procedure and tragically never recovered. We took a healthy, much-loved parrot in for what we believed was a simple routine procedure, and came home without her. We have serious concerns and many unanswered questions regarding the sedation administered, and the care and monitoring Ruby received. After 18 years of loving and caring for her, it is impossible to accept that she is gone following what should have been a routine appointment. We are also deeply concerned that, to our knowledge, this was not the first parrot to die under the care of this vet, Georgia. We understand that a macaw also passed away approximately eight months earlier. This raises serious questions and concerns that we feel deserve proper answers. Ruby was not “just a bird.” She was an intelligent, loving, funny and irreplaceable member of our family for 18 years. The heartbreak of losing her in these circumstances is impossible to describe. We trusted Georgia with Ruby’s life, and that trust has been completely shattered. We will forever live with the pain of taking our healthy girl in for a simple beak and nail trim and never bringing her home again. We deserve honest and transparent answers about exactly what happened to Ruby and why she did not survive. Rest peacefully, beautiful Ruby. After 18 wonderful years with us, you deserved so much better. You will be loved and missed every single day.

Stephen Mccarragher

7 months ago

Fionnuala Donaghy

8 months ago

These vets really care. They are very good with nervous pets and are very caring.

Siobhan

Very pleasant staff and found it easy to get there

Kenny Johnston

9 months ago

Louise M

EDITED TO ADD UPDATE. My mums macaw sadly passed away in her arms 6 days after his visit to Jubilee vets. They wasted 2 days of his life when GEORGIA should have put him straight on to oxygen. But instead gave him a stupid 12 hour antibiotic shot. So well done Georgia on your stellar job of not acting correctly, a macaw is supposed to live 60+ years. My mums bird was never ill in the 18 years he was alive and he visited Michael all those years. Georgia takes over, does his beak trimming and all of a sudden he is ill weeks later. Birds mask illness, so he was ill for god knows how long before he presented with symptoms, as a vet, oxygen should have been the first port of call for respiratory issues. Now my mum has to look at a box with his ashes. Thanks again Don't bother bringing anything other than a cat or dog here. Looked over my mums parrot, gave him an antibiotic shot that only lasts 12 hours , took a very unclear xray with his wings in the way and sent him home, £200 later. 2 days later he collapsed and is now in an oxygen tank with another vets, which should have been done with jubilee, should have been given oxygen immediately, and as a vets they should know respiratory issues and birds do not go well. Honestly not surprised as they all seem to be interested in money and money alone. Disgusted in the way they have handled this. It was good when Michael was there to specifically look after him as they have had their macaw for 18 years and never any issues until now.