Jubilee Veterinary Centre

- Recent feedback is mostly positive about the team’s manner, with owners describing staff as caring, pleasant, and especially good with nervous pets. - Dog and cat owners often mention a clean environment, gentle handling, professionalism, and clear explanations of treatment plans. - Reptile feedback is mixed but includes several strong positives, such as a tortoise case where a treatment plan was finally identified after a year of unresolved issues elsewhere, and a bearded dragon owner who was pleased to get a prompt appointment.

Jubilee Veterinary Centre in Newtownards offers 24/7 emergency care and is also noted as a veterinary nurse training facility. Recent feedback continues to paint a strong picture for routine dog and cat care, with owners often highlighting calm handling, clear explanations, and a friendly team. The practice also sees birds and reptiles, with both very positive exotic-pet experiences and some serious criticisms in a small number of bird and snake cases.

Services

•General veterinary care for dogs and cats: routine consultations, check-ups, and treatment planning are regularly mentioned, with reviews often describing gentle handling and clear communication.
•Emergency and urgent care: 24/7 emergency care is listed, and one long-term client also refers to 24/7 on-site emergency support.
•Surgery: reviews mention a range of care extending to more complex surgical work, though no specific procedures are named.
•Bird and exotic pet care: the clinic is described by owners as seeing macaws, parrots, tortoises, bearded dragons, and snakes. Recent examples include a macaw appointment and beak trim, treatment planning for a tortoise with long-running health issues, recovery support after a hibernation-related illness, and a bearded dragon seen promptly when other practices would not.
•Reptile care: several reptile owners report positive experiences, particularly around diagnosis and treatment planning for tortoises and access to appointments for bearded dragons. Reviews on exotic care overall are more mixed than for cats and dogs.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner described prices as competitive, while another felt an exotic consultation and X-ray costing about £200 did not represent good value.

People

•Georgia: praised by some owners for being thorough, friendly, and helpful with a macaw and a tortoise’s recovery. She is also named in a serious negative review about bird respiratory care.
•Michael: mentioned positively by long-term bird owners, including one who says he looked after their macaw for many years and another who describes him as experienced with birds.
•Team: reviews also mention friendly reception staff, caring nurses, and a helpful front-of-house team.

Reviews

Google rating: 4.7/5 from 389 reviews.

•Recent feedback is mostly positive about the team’s manner, with owners describing staff as caring, pleasant, and especially good with nervous pets.
•Dog and cat owners often mention a clean environment, gentle handling, professionalism, and clear explanations of treatment plans.
•Reptile feedback is mixed but includes several strong positives, such as a tortoise case where a treatment plan was finally identified after a year of unresolved issues elsewhere, and a bearded dragon owner who was pleased to get a prompt appointment.
•A small number of exotic-pet reviews raise serious concerns, particularly around a macaw respiratory case and a snake injury case, including complaints about imaging quality, handling, antibiotic decisions, and euthanasia advice.

Reviews for Jubilee Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 389 we track in total. Recent reviews may not be representative of overall sentiment.

Stephen Mccarragher

1 month ago

Fionnuala Donaghy

2 months ago

These vets really care. They are very good with nervous pets and are very caring.

Siobhan

Very pleasant staff and found it easy to get there

Kenny Johnston

3 months ago

Louise M

EDITED TO ADD UPDATE. My mums macaw sadly passed away in her arms 6 days after his visit to Jubilee vets. They wasted 2 days of his life when GEORGIA should have put him straight on to oxygen. But instead gave him a stupid 12 hour antibiotic shot. So well done Georgia on your stellar job of not acting correctly, a macaw is supposed to live 60+ years. My mums bird was never ill in the 18 years he was alive and he visited Michael all those years. Georgia takes over, does his beak trimming and all of a sudden he is ill weeks later. Birds mask illness, so he was ill for god knows how long before he presented with symptoms, as a vet, oxygen should have been the first port of call for respiratory issues. Now my mum has to look at a box with his ashes. Thanks again Don't bother bringing anything other than a cat or dog here. Looked over my mums parrot, gave him an antibiotic shot that only lasts 12 hours , took a very unclear xray with his wings in the way and sent him home, £200 later. 2 days later he collapsed and is now in an oxygen tank with another vets, which should have been done with jubilee, should have been given oxygen immediately, and as a vets they should know respiratory issues and birds do not go well. Honestly not surprised as they all seem to be interested in money and money alone. Disgusted in the way they have handled this. It was good when Michael was there to specifically look after him as they have had their macaw for 18 years and never any issues until now.

Esther Thoburn

Great vets, friendly and helpful staff. Had ongoing health issues with a tortoise I adopted for over a year and this vet helped me get to the bottom of it and sorted a treatment plan where previous ones could not. I'm extremely greatful and would recommend to other reptile owners.

M F

4 months ago

Very clean area for all pets. Staff are very friendly and helpful. Prices competitive

A H

5 months ago

positive experiences with dogs and cats, however i do not recommend going for exotic vets. was told my snake (who was very badly injured with an internal spinal injury) would be seeing an exotic vet last week, however was not in when i arrived (could’ve phoned and let me know) , when being seen by standard vet he was picked up, and his limp half quite literally flicked ?? so he was dangling and his limp part swinging(could’ve injured him further) and very dismissively said “well that’s not good”. he got an x ray and messages were passed on to jubilee’s so called exotic vet. the next day, i received a phone call from the “exotic” vet who had not consulted or seen my snake, who cold heartedly said to have him euthanised, as he was “immobile” very much not true i immediately went to ring another exotic vet for a second opinion, and jubilee sent over x ray’s. the vet i then saw immediately rejected the idea that he was paralysed, or that his spinal cord was severed (as he clearly had control over movement in his tail) however couldn’t properly diagnose the internal injury as the x ray file was not good enough. he expressed his concern that Jubilee had not immediately given my snake a course of antibiotics (for external injuries), instead a singular dose, only when i asked myself, and by the next day was encouraging putting him down. hopefully there is a healthy future for my snake, as i have been told by multiple other opinions that there is hope for him. however the neglect and dismissiveness from Jubilee’s exotic department may have hindered his recovery. once again this is soley in terms of exotic vets, i have had positive experiences when taking my dog/cats here.

Matt Will

7 months ago

We've been coming here for many years, our dogs have received exceptional care at Jubilee Vets in Newtownards, and we wholeheartedly recommend them. The staff's remarkable friendliness and caring nature create a comforting atmosphere, easing anxieties from the moment you walk in. Vets and nurses display genuine affection for animals, handling them gently and empathizing with owners. Their professionalism is equally impressive. Highly skilled, they provide thorough examinations and clearly explain treatment plans. Jubilee Vets offers comprehensive services, from routine check-ups to complex surgeries and 24/7 on-site emergency care, a huge reassurance.

Diane Glass

9 months ago

Georgia was amazing today for our new pet macaw, as we're all the receptionists here, very through and friendly. Thanks again will definitely be back.